Henry Schein
Ontario, CA, USA
JOB OVERVIEW: This position is responsible for receiving and handling high-volume telephone calls and live chats from customers contacting Henry Schein to place orders, inquire about products, and assist with related issues. This position suggests products to our customers to purchase and emphasizes promotional items. In addition, the Inbound Telesales Rep handles customer complaints, and coordinates with Customer Service on product returns, re-orders, and credit issues. This position consults with managers to obtain approval on overriding product pricing, and to review restrictions on product shortages. KEY RESPONSIBILITIES: Receives and handles telephone calls from customers calling to place orders, inquire about products, and assists with other related questions Engages with customers and responds to inquiries via live chat Suggests related products (cross-selling) or upgraded products (up-selling) to the customer to purchase. Informs customers of promotional items...