AbbVie
North Chicago, IL, USA
Generate and distribute ad-hoc reports for tracking, monitoring, and analyzing data. Collaborate with internal teams, retail, and wholesale partners to resolve order-related issues ensuring customer satisfaction and on-time delivery. Manage Clinical Trial process including form completion, liaison between customer and business groups, order placement. Lead and manage projects related to returns and credits/debits ensuring successful completion within designated timelines. Ability to collaborate effectively with cross functional teams to optimize orders and return processes, identify areas for improvement, implement solutions, and influence others to contribute to the achievement of team goals. Utilize analytics to analyze order and return data and identify trends for process improvements. Act as Subject Matter Expert (SME) to mentor associates, providing guidance on complex return cases, order issue resolution, problem-solving techniques, and customer service best practices....