IQVIA
Thousand Oaks, CA, USA
Position Summary: The Customer Service Associate (CSR) is a critical role to maintain relationships within healthcare offices to supply patient materials and vouchers/samples, as well as provide in-office education as required. The CSR will be responsible for achieving established service/sales objectives by conducting primarily live (and some virtual) customer calls on Primary Care offices in an assigned geography. The CSR will maintain a positive image for our client and IQVIA, both internally and externally, while maintaining compliance with all policies that govern service/sales activities. Essential Duties & Responsibilities: Achieve service and sales goals and objectives by effectively implementing marketing strategies in assigned region and as defined by business needs Analyze performance and adjust business plan and approach accordingly. Executes plan and achieves metrics objectives. Maintain and update current and prospective target profiles...