Job Description
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Role Purpose:
The Senior Key Account Manager is responsible for implementing and managing key account strategies to retain and expand client relationships. This role involves working closely with internal and external stakeholders to ensure high-quality service delivery, issue resolution, and customer engagement, particularly within the pharmaceutical or medical sector.
Key Responsibilities:
Client & Account Management
- Implement and execute Key Account Management strategies to strengthen client retention and engagement.
- Oversee high-quality customer service and issue resolution processes to maintain client satisfaction.
- Identify client needs and business requirements; prepare tailored proposals and quotations.
- Support the development of client programs and relationship-building policies to grow existing accounts.
Stakeholder Engagement
- Build strong, trusting relationships with internal stakeholders and external clients.
- Understand customer needs and provide proactive solutions aligned with business goals.
- Prepare and present materials for leadership and cross-functional committees.
Collaboration & Process Optimization
- Collaborate with industry-specific teams to coordinate and optimize customer-facing activities.
- Lead or contribute to process improvement and design initiatives within the account management function.
- Provide technical guidance and share expertise with colleagues and junior team members.
Mentorship & Leadership
- Serve as a mentor to junior staff, providing guidance, reviewing work, and supporting their development.
- May manage up to two direct reports or external consultants, with a focus on collaboration over delegation.
Qualifications:
- Education: Bachelor's or Master’s Degree in Business, Life Sciences, or related field (or equivalent experience).
- Experience: 8–12 years of experience in Key Account Management, preferably in the pharmaceutical or healthcare industry.
- Proven expertise in managing complex client relationships and strategic account plans.
- Ability to work independently with minimal supervision while leading key initiatives.
- Strong analytical, communication, and stakeholder management skills.
Key Competencies:
- Strategic Thinking & Execution
- Client-Centric Mindset
- Negotiation & Influencing Skills
- Cross-Functional Collaboration
- Problem-Solving & Decision-Making
- Process Improvement Orientation
