2 customer service jobs found in New York, NY

The Director, Digital Solutions is poised to be a pivotal role in our digital transformation endeavor.  You will lead the charge in exploring cutting-edge technologies, investment in alliance to co-create and design solution tailored for Regeneron to drive the next wave of innovation. You will identify the most promising use cases across business domains, define hypotheses to test, to develop and plan to solution and deliver.  You will lead our digital innovation portfolio and help shape and implement the digital innovation strategy. This role will work with our global leadership team and program teams on the ground and will navigate the landscape of digital innovation to foster partnerships with other pioneers in the field.  At Regeneron, accelerating our understanding of Science is more than a mission for us. In partnership with Research, Clinical & Manufacturing we build and enable tools and software digital products to help accelerate scientific discoveries and improved...

In this role you will be responsible for managing our growing employee listening program, keeping a constant pulse on what our people want, feel, and do and providing actionable insights. You will partner with key stakeholders across the enterprise to deliver on regular and ad hoc listening needs, understand how to measure what matters and turn data into meaningful action. The ideal candidate will have a fundamental technical background, strong project management skills, customer orientation and requisite HR experience. Expertise in qualitative research methodology, data management, metrics and reporting, data analytics, data visualization and story-telling are all critical for success in this role.  Strong technology experience with exposure to expanding and/or transitioning listening program vendors is a plus. As the Employee Listening Program Manager, a typical day might include the following: Managing our enterprise workforce lifecycle surveys (e.g., onboarding,...