Henry Schein
USA
JOB OVERVIEW: The Inbound Sales Representative - Surgical (ISR) receives (by telephone, fax, internet, and mail) requests for orders, product information and lead times from customers. The ISR will create quotes, enter orders, and relay pertinent order information to customers. The ISR will upsell products and programs while taking orders from customers and will request competitor’s pricing information and coordinate with other departments in handling orders and providing service to customers. Customer satisfaction is a prime responsibility for the ISR. This is a call-center driven role that has a significant sales factor involved. KEY RESPONSIBILITIES Achieving and maintaining rapport with customers and work to give them the best possible service. Receiving telephone, fax, internet and mail requests for orders, product information, order changes, adjustments, and cancellations directly from the customers. Adequately discussing products and services with...