CRM - Salesforce Administrator

Salesforce Administrator – Stryker South Pacific

Are you a Salesforce.com Subject Matter Expert (SME) looking for an opportunity to make a real impact? Stryker South Pacific (SSP) is seeking a Salesforce Administrator to support our business users and optimize day-to-day processes within our CRM platform.

About the Role

As our Salesforce Administrator, you will:

• Manage the CRM business support queue, providing timely assistance to users.
• Act as the key liaison between business users, the CRM team, and IT support.
• Enhance and optimize Salesforce to maximize efficiency and ROI by supporting the Business Analysts.
• Identify opportunities for process improvements and support the implementation of innovative solutions.

What We’re Looking For:

• Proven experience as a Salesforce Administrator (certifications a plus!).
• Strong problem-solving skills and a proactive mindset.
• Excellent communication and stakeholder management abilities.
• Ability to translate business needs into effective Salesforce solutions.
• Genuine interest in a career path in Salesforce

Join us at Stryker and help us empower our teams with the best tools for success!

Apply now and be part of a dynamic, forward-thinking team!

Key Responsibilities:

• CRM Support: Manage the SSP CRM support queue and proved assistance to  business users.
• Salesforce Administration: Oversee licensing, user setup, reports, dashboards, workflows, and field creation.
• System Maintenance & Integration: Ensure SFDC solutions are developed, implemented, and maintained while coordinating with third-party support.
• Testing & Release Management: Stay updated on SFDC releases, conduct pre-release testing, and leverage new functionalities.
• Business Insights: Monitor user activity and inform management of key trends or changes.
• Stakeholder Collaboration: Work with local CRM team, global CRM partners and support Compliance with Quality procedures.

Critical Requirements:

Experience:

• System administration in a multi-divisional organization.
• Software implementation and user support.

Skills:

• Strong interpersonal, communication, and presentation abilities.
• Ability to learn and administer IS solutions.
• Knowledge of compliance, privacy, and training frameworks.
• Project management and conflict resolution skills.
• Initiative, problem-solving, and business acumen.

Desirable Qualifications & Experience:

Qualifications:

• Salesforce Administrator Certification (preferred).
• Degree in business, science, or engineering (desirable).

Experience:

• 2+ years of Salesforce and corporate user support experience.
• Salesforce Lightning and cloud-based solutions.
• Database and process management system knowledge.

Technical Skills:

• Salesforce Admin (dashboards, reporting).
• Proficiency in databases, product management, and Windows environments.