Job Description
At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?
Role Purpose
The National Key Account Manager - Pharmacy (NKAM) leads strategic customer partnerships across key Pharmacy accounts to drive sustainable growth for Alcon’s Vision Care portfolio. The role is accountable for managing Pharmacy Banners -TerryWhite Chemmart, Pharmacy Choice, Healthsave and wholesalers – Symbion and CH2 and managing Alcon’s 3rd party Field Force. This is full-time 12-month maternity cover contract with imminent start for the right candidate.
Key Responsibilities
Strategic Account Management
- Develop and execute comprehensive Customer Business Plans aligned with Alcon’s strategic priorities and customer specific objectives to deliver sales, share and profitability targets.
- Responsible for day to day running of channel portfolio (Symbion, TWC, PC, HS) leading the cycle of promotional submissions including costing, negotiations, execution and post promo analysis.
- Drive the business planning cycle with retailers through ongoing quarterly business reviews, category reviews and joint business planning to maximise range, distribution and NPD ranging.
- Strengthen long-term business partnerships to accelerate growth in dry eye and contact lens care categories across the pharmacy channel.
Commercial & Operational Execution
- Manage the relationship with Alcon’s 3rd part field force inclusive of contract negotiations, incentive planning and performance reporting.
- Develop and clearly communicate Pharmacy Cycle Plans, ensuring cross functional alignment and flawless execution by in‑field teams.
- Roll out national sales, promotional and training initiatives, coordinating with retailer head offices, Alcon’s field team and external partners for seamless execution.
- Provide accurate and timely monthly sales forecasts; actively participate in demand planning and customer order‑fulfilment processes.
- Track progress against customer plans, identifying incremental growth opportunities and ensuring timely risk‑mitigation actions.
Business Planning & Analytics
- Leverage customer, category, and market data to identify growth opportunities, and support strategic decision‑making.
- Monitor, optimize, and maximize trade spend & ROI to ensure financial objectives are achieved.
- Proactively identify competitive threats, customer experience issues, process gaps, and recommend timely, cost‑effective solutions
Cross‑Functional Leadership
- Partner with Marketing, Category, Professional Education, Supply Chain and Field Team to develop integrated strategies, proposals, and customer solutions.
- Present confidently to internal and external stakeholders, document proposals and insights succinctly and persuasively.
Skills & Qualifications
- Bachelor’s degree in business, Commerce, Economics, Science or related discipline.
- Minimum 3–5 years’ experience in National or Key Account Management, Business Development, or a similar commercial role within FMCG, Consumer Healthcare or Medical Devices.
- Strong strategic thinking with the ability to translate long‑ and short‑term customer needs into actionable plans aligned to Alcon’s priorities.
- Exceptional relationship‑building, negotiation, presentation and communication skills.
- Advanced analytical capability with the ability to interpret data and derive actionable insights.
- Strong project management, and influencing skills, including the ability to lead without direct authority.
- Ability to travel as required, including occasional evenings and weekends for customer or company events.
Why join Alcon?
- Join a global leader with a rich history of innovation and excellence in eye care.
- Be part of a collaborative and supportive team culture that values diversity and inclusion.
- Enjoy a competitive compensation package and opportunities for career advancement.
- Make a meaningful difference in the lives of patients worldwide by contributing to cutting-edge advancements in eye health.
If you're ready to take the next step in your career and lead a dynamic team towards success, we want to hear from you! Apply now and join us in shaping the future of eye care at Alcon.
Alcon Careers
See your impact at alcon.com/careers
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
