Job Description
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Key Duties and Responsibilities
- Implement customer management plans and processes to retain and strengthen customer relationships
- Deliver and execute high‑quality customer service and issue resolution to retain existing customers
- Execute customer engagement activities, including identifying customer business requirements and preparing proposals and quotations
- Contribute to the development and administration of processes related to Key Account and Customer Management programs and policies to retain and expand current customer relationships
- Collaborate on industry‑specific relationship management activities and support the orchestration of customer‑facing roles
Leadership Requirements
- Individual contributor who may help coordinate and organize tasks with other team members, aligned with Galderma’s 4 Commitments (We Listen, We Collaborate, We Innovate, We Rise Above Expectations)
- Apply practical knowledge of the job area, typically obtained through advanced education and relevant work experience
- Work independently with general to moderate supervision
- Recognized as an intermediate‑level contributor in the area of expertise
- Impact is generally contained within own scope of work, with limited impact on peers in the same function
- Address challenging but not typically complex problems, drawing on prior experience and analysis
Stakeholder Management
- Influence others within the job area through explanation of facts, policies, and practices
- Support and primarily interact with colleagues within the same function
- Build relationships and develop an understanding of customers’ and key stakeholders’ interests and concerns
- Address task‑related issues using existing solutions and established processes
Experience Level
- 2–5 years of relevant experience
- Bachelor’s degree or equivalent experience or qualification
General Requirements / Experience & Competencies
- Minimum of 3 years of sales experience in the pharmaceutical industry
- Strong knowledge of pharmaceutical, cosmetic, and aesthetics regulations and registration processes
- Solid project management capabilities
- Strong analytical and problem‑solving skills
- Effective interpersonal and communication skills
- Proficient English communication skills (written and verbal)
- Proficiency in MS Office applications (Word, PowerPoint, Excel, Outlook)
* 국가유공자 등 예우 및 지원에 관한 법률에 따른 보훈대상자 및 장애인고용촉진 및 직업재활법에 따른 장애인은 관련 법령에 따라 우대합니다. (해당 시 관련 증빙서류 제출 필수)
In accordance with applicable laws, preference is given to veterans and persons with disabilities. Candidates qualifying for these preferences are required to submit relevant certificates and supporting documentation during the application process.
