Job Description
Career Category
Information SystemsJob Description
Join our team at AMGEN Capability Center Portugal, consistently recognized among the top companies in the Best Workplaces™ ranking by Great Place to Work® in Portugal. In 2026, we were once again distinguished as one of the top Best Workplaces in the country (category 201–500 employees), reinforcing our commitment to an exceptional employee experience and workplace culture.
We are a team of over 500 talented individuals, spanning more than 30 functions and areas of expertise, and representing over 40 nationalities. Together, we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology.
This is your opportunity to explore a world of possibilities across areas such as Data & Analytics, Digital, Technology & Innovation, Cybersecurity, R&D Operations, Global Distribution, Finance, Regulatory Affairs, General & Administrative, Human Resources, and many more.
Located in the heart of Lisbon, our AMGEN office fosters a culture of innovation, excellence, and purpose. Come thrive with us at AMGEN, supporting our mission To Serve Patients.
What we do at AMGEN matters in people’s lives.
SPECIALIST IS BUSINESS SYSTEM ANALYST
At Amgen, Technology isn’t just a support function—it’s a catalyst for discovery, transformation, and real-world impact. Here, your ideas fuel innovation that improves and saves lives of patients in dire need of our medicines. Are you ready to do meaningful work that matters?
LIVE
WHAT YOU WILL DO
As a Specialist IS Business System Analyst you’ll work at the intersection of science, data, and innovation. You will play a key role in successfully managing the engagement model between Amgen's Technology organization and Global Commercial Operations. We are seeking a highly skilled and experienced Specialist IS Business Analyst with a passion for innovation and a collaborative working style that partners effectively with business and technology leaders. Are you interested in being a part of a team that consistently delivers business value in an agile model using technologies such as AWS, Databricks, and Airflow? Come join our team!
Let’s do this. Let’s change the world. In this vital role you will:
Collaborate with Business SMEs, Data Scientists and Product Managers to manage business analysis activities, ensuring alignment with technology and product goals on the Decision Science product team
Become a subject matter expert in Decision Science and Next Best Action capabilities by researching, deploying, and sustaining features built according to the Scaled Agile Framework (SAFe)
Lead voice of the customer assessments to define business processes and product needs
Lead UAT and production readiness (test cases, traceability, data validation, model monitoring requirement)
Work with Product Managers and customers to define scope and value for new developments
Collaborate with Technology and Product Management to prioritize release scopes and refine the Product backlog
Ensure non-functional requirements are included and prioritized in the Product and Release Backlogs
Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team
Clearly express features in User Stories/requirements using the Gherkin framework so all team members and stakeholders understand how they fit into the product backlog
Own backlog hygiene: write INVEST user stories, define Definition of Ready/Done, apply WSJF
Track and report flow metrics (velocity, throughput, cycle/lead time, WIP, escaped defects) via Jira dashboards to drive continuous improvement
Work closely with UX to align technical requirements, scenarios, and business process maps with User Experience designs
Develop and execute effective product demonstrations for internal and external stakeholders
Maintain accurate documentation of configurations, processes, and changes
Understand end-to-end data pipeline design and dataflows
Utilize knowledge of data structures to diagnose data issues for resolution by data engineering team
Execute and monitor performance of Extract, Transform, and Load (ETL) jobs and related orchestration events
WIN
WHAT WE EXPECT OF YOU
We are all different, yet we all use our unique contributions to serve patients. The tech professional we seek is a creative problem-solver and a team player with these qualifications:
Basic Qualifications and Experience:
Master’s degree with 4 - 6 years of experience in Information Systems
Bachelor’s degree with 6 - 8 years of experience in Information Systems
Diploma with 10 - 12 years of experience in Information Systems
Experience with writing user requirements and acceptance criteria
Proven analytical, data-driven problem-solving skills
Proven excellence in interpersonal skills, multitasking, persuasion, negotiation of critical issues, a strong attention to detail, and understanding of business complexity.
Affinity to work in a DevOps environment and Agile mind set
Ability to work in a team environment, effectively interacting with others
Ability to meet deadlines and schedules and be accountable
Must-Have Skills:
Excellent problem-solving skills and a passion for tackling complex challenges in for AI-driven technologies
Experience with Agile software development methodologies (Scrum)
Excellent communication skills and the ability to interface with senior leadership with confidence and clarity
Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA
Experience in managing product features for PI planning and developing product roadmaps and user journeys
Good-to-Have Skills:
Demonstrated expertise in decision science and related technology concepts
Understanding of data and analytics software systems strategy, governance, and infrastructure
Familiarity with low-code, no-code test automation software
Technical thought leadership
Able to communicate technical or complex subject matters in business terms
Jira Align experience
Experience of DevOps, Continuous Integration, and Continuous Delivery methodology
Experience in pharma/biotech analytics or omnichannel is preferred
Soft Skills:
Able to work under minimal supervision
Excellent analytical and gap/fit assessment skills
Strong verbal and written communication skills
Ability to work effectively with global, virtual teams
High degree of initiative and self-motivation
Ability to manage multiple priorities successfully
Team-oriented, with a focus on achieving team goals
Strong presentation and public speaking skills
Technical Skills:
Experience with cloud-based data technologies (e.g., Databricks, Redshift, S3 buckets)
AWS (similar cloud-based platforms)
Experience with design patterns, data structures, test-driven development
Knowledge of AI/BI technologies such as Databricks AI/BI Genie
Experience with Agile software development methodologies (Scrum)
Excellent communication skills and the ability to interface with senior leadership with confidence and clarity
Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA
Experience in managing product features for PI planning and developing product roadmaps and user journeys
THRIVE
WHAT YOU CAN EXPECT OF US
Vast opportunities to learn, develop, and move up and across our global organization.
Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.
Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits.
Flexible work arrangements.
APPLY NOW
Objects in your future are closer than they appear. Join us.
CAREERS.AMGEN.COM
EQUAL OPPORTUNITY STATEMENT
AMGEN is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
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