Enterprise Retail Account Manager

DO WORK THAT MATTERS 

At Abbott, diverse ideas, perspectives, and expertise allow us to create life-changing solutions that help people live healthier lives. With businesses in 150 countries and businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals. 

The Enterprise Account Manager, National Accounts, will lead commercial execution for Abbott’s Infectious Disease portfolio across key U.S. retail partners, with primary responsibility for Amazon, Walgreens, and emerging channels. This role owns day-to-day account management while driving joint business planning, optimizing in-store and digital presence, and ensuring strong availability and visibility for core products including BinaxNOW and ID NOW. The role partners closely with customers on assortment, promotions, and execution, while delivering data-driven insights to strengthen partnerships and accelerate growth. As the business expands, this position will play a key role in scaling new accounts and supporting broader commercial initiatives. 

RESPONSIBILITIES 

Customer Ownership & Growth Strategy 

• Own end-to-end commercial responsibility for Amazon and Walgreens, including revenue, profitability, and share growth 

• Develop and lead Joint Business Plans (JBPs) aligned to aggressive growth targets 

• Build senior-level relationships across buying, merchandising, pharmacy, and eCommerce organizations 

• Identify and unlock white-space opportunities across new channels and formats 

Amazon and Omnichannel Excellence 

• Own Amazon business across key levers:  

• Retail media (Amazon Ads, DSP, etc.) with support from Omni Marketing Manager 

• Content optimization & conversion (PDP, SEO, ratings & reviews) 

• Supply chain performance & in-stock levels 

• Drive true omnichannel integration across digital, in-store, and pharmacy touchpoints  

• Elevate Abbott’s share of search, share of shelf, and share of voice 

Commercial Performance and P&L Ownership 

• Deliver against revenue, margin, and market share targets  

• Manage trade investment, pricing strategy, and promotional ROI  

• Lead forecasting and demand planning in partnership with Supply Chain and Finance  

• Monitor performance drivers (POS, inventory, scorecards) and take decisive action 

New Channel Expansion 

• Lead entry and scaling strategies across Dollar, Regional Grocery, Drug Wholesalers, and emerging retail partners 

• Build go-to-market strategies tailored to each channel’s economics and shopper dynamics 

Cross-Functional Leadership 

• Partner across Marketing, eCommerce, Supply Chain, Finance, and Medical/Regulatory 

• Ensure all commercial execution aligns with healthcare compliance, claims, and regulatory requirements 

• Influence portfolio strategy, launches, and long-range planning 

REQUIRED QUALIFICATIONS 

• Bachelors Degree (± 16 years) Bachelor of Arts or Bachelor of Science 

• Masters Degree (± 18 years) MBA preferred 

• Minimum 3 years Three or more year's experience in a sales and/or marketing role that involved working closely with customers/clients to deliver results. 

• Experience in health care (Rx, OTC, managed care), consumer packaged goods and/or retail preferred. 

• Outstanding consultative selling skill's proven ability to identify/define business questions and complex business issues, conduct analysis, formulate actionable ideas and recommend/sell a point of view to customers. 

• High energy, self-starter that is assertive, possesses a high degree of self-confidence and intellectual curiosity, exhibits a bias for action and demonstrates good executive presence. 

• Exceptional oral and written communication skills, with the ability to interact effectively with all levels in a customer's organization. 

• Innovative and creative demonstrated ability to leverage consumer insights to identify and evaluate creative ideas, focusing on those that will create value for customers and ADC 

• Proven ability to manage multiple tasks concurrently under aggressive timelines in a dynamic environment while maintaining strong attention to detail and quick recall. 

• Strong analytical skills (i.e., ROI calculation, forecasting and planning), and mastery of using Microsoft PowerPoint and Excel for analysis and presentations. 

PREFERRED QUALIFICATIONS 

• 7 years of national account or retail management experience in FMCG / CPG (required), with a track record of increasing responsibility. 

• Proven success in developing compelling value propositions and driving product adoption. 

• Strong financial and analytical skills, including experience in forecasting, pricing, and business planning. 

• Excellent communication, presentation, and stakeholder management skills. 

• Proficiency in Microsoft Office and retail analytics platforms. 

• Experience in diagnostics, pharmacy, or healthcare-related categories 

• Existing relationships with Amazon, Walgreens, or other key retail customers 

• Background in omnichannel marketing and retail media strategy 

Working at Abbott 

At Abbott, you can do work that matters, grow and learn, care for yourself and your family, and live a full life. You’ll also have access to: 

• Career development with a global leader in diagnostics and healthcare. 

• Free medical coverage through our Health Investment Plan (HIP) PPO. 

• A top-tier retirement savings plan with generous employer contributions. 

• Tuition reimbursement, student debt assistance, and FreeU education benefits. 

• Recognition as a top employer for diversity, working parents, and innovation.