Customer Service Representative, Equipment

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Care – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:
 

• Collaborative work environment with highly engaged employees

• Market competitive compensation and benefits plan, including LTD & Insurance

• Annual Employee Appreciation Week

• Paid vacation and personal days

• Lifeworks® Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being

• Career growth and training programs

• Open communication with Senior Leaders

• Tailored incentives for eligible employee groups, such as home office reimbursement and Sylvan Learning Centre credit

• Employee referral program

• Education support programs

• Fitness subsidy

• Recognition programs

• Social activities

• And much more…

Job Description Summary

Job Description

As an Equipment CSR, you will be the main point of contact to process and coordinate equipment orders, providing exceptional service and support for our dental equipment range. Your role will involve overseeing the equipment sales process from quotation to invoicing while ensuring the highest level of customer satisfaction.

Main Responsabilities

Provides Quotations By:

• Responding to inquiries via phone and email
• Communicates with Sales Representative to establish range for pricing
• Reviewing current promotions and clearance items

Processes Incoming Orders By:

• Receiving orders from Sales Representatives
• Verifying order data, credit application, down payments, and other terms prior to order input
• Entering orders into the system
• Processing special orders

Promotes Outstanding Customer Service By:

• Providing prompt and courteous service
• Ensuring prompt resolution of any order challenges
• Collaborate with various departments to ensure customer needs are met

Develops and Maintains Relationships with Sales and Manufacturers By:

• Liaising with Manufacturer Reps for product queries
• Staying current on new products and promotions

Supports Business Growth By:

• Promoting the sale of existing inventory
• Maintaining professional and technical knowledge
• Performing other duties as assigned

Qualifications

• Minimum of 3-5 years in a Customer Service role
• Dental product (Equipment) knowledge is preferred
• Experience working with Microsoft
• Proficient with MS Office software
• Excellent customer service skills with the ability to develop positive relationships
• Knowledge of basic financial and accounting principles an asset
• Strong problem-solving skills
• Ability to multi-task
• Exceptional telephone etiquette and listening skills
• Ability to work from home or office

The anticipated salary range for this position:

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Medline Canada, Corporation is proud to be an equal opportunity employer.

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact HRCanada@medline.com.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.