Account Manager, TA Delivery – North America Operations

Position Summary

The Account Manager, Talent Acquisition Delivery – High Volume provides operational leadership and continuity for McKesson’s high‑volume hiring within the O‑Stream delivery model. This role serves as the primary Talent Acquisition liaison for frontline leaders and hiring managers (Director level and below), ensuring consistent, scalable, and responsive recruiting support across a large, distributed operational footprint.

Supporting high‑volume hiring across multiple distribution centers, the Account Manager owns day‑to‑day recruiting execution, including requisition management, Tier 1 escalations, and candidate pipeline health. This role provides hands‑on operational oversight and human judgment in fast‑paced environments where automation and self‑service tools alone are insufficient. By managing real‑time hiring operations and issue resolution, this role enables Talent Acquisition Managers to focus on people leadership, workforce strategy, and performance oversight while maintaining stable, compliant, and effective hiring delivery.

Key Responsibilities

High‑Volume TA Delivery & Operational Execution

• Execute high‑volume Talent Acquisition delivery strategies to meet ongoing hiring demand across assigned Business Units and regions.

• Serve as the primary Talent Acquisition point of contact for supervisors, managers, and directors within supported distribution centers.

• Manage day‑to‑day requisition activities for high‑volume O1/O2 roles, including assignment, prioritization, and real‑time adjustments.

• Maintain steady candidate flow and overall pipeline health to support continuous hiring needs.

Operational Continuity & Tier 1 Escalation Management

• Act as the first point of contact for Tier 1 recruitment and hiring escalations, including offer rescinds, background check issues, start‑date changes, candidate readiness concerns, and requisition errors.

• Provide real‑time troubleshooting and issue resolution to minimize disruption to hiring outcomes in high‑volume environments.

• Apply sound judgment and problem‑solving skills to address operational issues where automation or self‑service tools may not provide sufficient guidance.

• Support frontline leaders in navigating recruiting systems, policies, and processes, particularly in dynamic or time‑sensitive situations.

Business Partnership & Hiring Alignment

• Lead weekly hiring alignment meetings with business stakeholders to review hiring progress, identify gaps, and rebalance priorities as volumes shift.

• Partner with Hiring Managers and Directors to understand evolving workforce needs, near‑term demand, and execution risks.

• Serve as the Talent Acquisition subject matter expert for operational high‑volume hiring delivery within assigned regions.

Reporting, Pipeline Health & Data Integrity

• Monitor candidate pipeline health, requisition activity, and hiring progress to ensure consistent service delivery and SLA adherence.

• Review and validate recruiting data and reporting to ensure accuracy, compliance, and adherence to process standards.

• Audit requisitions and hiring activity to identify errors, risks, or inefficiencies and implement corrective actions.

• Provide regular operational updates and insights to Talent Acquisition leadership to inform delivery decisions and workforce planning.

Cross‑Functional Collaboration & Continuous Improvement

• Partner closely with Talent Acquisition Managers, TA Operations, HR partners, and Finance to ensure alignment across hiring delivery, capacity management, and workforce planning.

• Collaborate with peer Account Managers to promote operational consistency, shared ownership, and enterprise‑wide best practices.

• Contribute operational insights to help refine the O‑Stream delivery model, improve scalability, and enhance both manager and candidate experience.

Minimum Qualifications

• 7+ years of progressive professional experience in Human Resources and/or Talent Acquisition.

• Demonstrated experience supporting high‑volume hiring operations in a large, complex environment.

• Strong operational understanding of Talent Acquisition processes, including requisition management, candidate flow, and hiring compliance.

• Proven ability to manage Tier 1 escalations and resolve day‑to‑day hiring issues with urgency and sound judgment.

• Experience partnering with frontline leaders and managers to enable hiring outcomes.

• Strong communication, organizational, and problem‑solving skills.

Preferred Qualifications

• Experience supporting high‑volume distribution, operations, or frontline hiring environments.

• Intermediate to advanced proficiency in Microsoft Excel.

• Experience using recruiting analytics and reporting tools (e.g., Power BI, Visier, Tableau).

• Familiarity with Workday Recruiting or similar applicant tracking systems.

• Experience working within an insourced or RPO‑transitioned Talent Acquisition delivery model.

Education

Bachelor’s degree or an equivalent combination of education and relevant professional experience.

Working Conditions

• General office environment

• Hybrid work arrangement (home and McKesson office)

• Up to 30% travel

This job description reflects the general nature of work performed. Other duties may be assigned as needed to meet business objectives.