Role: Salesforce CRM Technical Architect

Location: Kharadi, Pune

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

We at Smith+Nephew, are seeking a Experienced Salesforce CRM Technical Architect to empower our business operations team. The individual will be involved in delivering, operating and supporting the upcoming CRM projects and services.

The IT Solution Architect is responsible for working closely with EMEA, US Commercial teams and CRM development teams to deliver scalable and sustainable solutions. 

The individual will be a key contributor to the execution and vision of the IT Commercial strategy and roadmap for CRM. The position requires strong CRM design, implementation, and support experience in large multi-national instances of Salesforce.com.

What will you be doing?

- Wok with commercial teams to capture business requirements, prioritize a development back-log and plan a delivery schedule for the business

- Design CRM solutions in areas such as Account Planning, Customers Segmentation, Territory Management, Pipeline Management, Opportunities Management, Approval Process, Customer Master Data, Marketing Automation and Service Cloud.

- Oversee solution architecture and design for CRM implementation, working in conjunction with technical architects to follow defined SDLC

- Evaluates and leverage CRM emerging technologies to support the company growth and strategy.

- Be a thought leader and drive innovation and adoption of CRM by providing valuable strategies and solutions

Experience and Skills:

• 9+ years' experience in leading Salesforce design, build & deployment activities.
• Ability to understand and solve business and technology challenges related to the implementation of CRM technologies.
• Experience designing and delivering platform-based applications
• Experience in managing and deploying SaaS platforms.
• Experience leading agile delivery processes to guide development teams to deliver the desired business user stories
• Global lead responsible in governing cross-functional/cross-regions solutions and ability to manage processes end-to-end
• Excellent communication skills, Exceptional written, verbal and presentation skills to a diverse set of audiences
• Ability to operate effectively in a global multi-cultural environment and drive harmonization and standardization
• Experience in life sciences and/or medical device company preferred
• Advise on overall enterprise architecture and roadmap including technology, data, security and integration
• Facilitate technical business process review workshops and perform detailed technical analysis of client business requirements
• Create project deliverables, such as technical business requirements, technical solution design, functional specifications, user stories, and report of findings
• Develop solutions to technical business requirements using Salesforce and Force.com platform capabilities, including, but not limited to, developing Apex triggers, VisualForce pages, and Lightning Web Components
• Develop solutions for technical systems integration between Salesforce and external systems using SOAP and REST API capabilities as well as third-party ETL tools
• Driving the on-time, on-budget, high quality delivery of salesforce.com solution implementations

Location: TBD - work hours must overlap with US and EMEA Time Zones

What will you need to be successful?

Education: Bachelor's Degree Level or above in IT

Licenses/ Certifications:

• Salesforce Certified Sales Cloud Consultant [Must]
• Salesforce Certified Service Cloud Consultant [Must]
• Salesforce Certified Platform Developer1 [Must]
• Salesforce Certified AI Associate or Agentforce {Must]
• At least two architect level certifications

• Salesforce Certified Platform Developer 2 [Optional]
• Salesforce Certified Advanced Administrator [Optional]
• Salesforce Certified Platform App Builder [Optional]
• Salesforce Certified Administrator [Optional]

Physical Demands: Office (PC/Phone/Video Conf.) and meeting based work with occasional International travel

Travel Requirements:  <10%   

Key Skills and Responsibilities

• Requirements definition and management -

Leads the selection of the requirements approach for projects, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. Defines and manages scoping, requirements definition and prioritisation activities for initiatives of enterprise size and complexity. Facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements. Reviews requirements for errors and omissions. Establishes the requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source. Investigates, manages, and applies authorised requests for changes to base-lined requirements, in line with change management policy.

• Data modelling and design -

Investigates corporate data requirements, and applies data analysis, design, modelling, and quality assurance techniques, to establish, modify or maintain data structures and their associated components (entity descriptions, relationship descriptions, attribute definitions). Provides advice and guidance to database designers and others using the data structures and associated components.

• Service acceptance - SEAC -

Engages with technical design and project managers or Project Management Office, to ensure correct products are produced, in a timely fashion. Evaluates the quality of project outputs against agreed service acceptance criteria.

• Solution architecture - ARCH -

Leads the development of architectures for complex solutions, ensuring consistency with specified requirements agreed with both external, and internal customers. Takes full responsibility for the balance between functional, service quality and systems management requirements within a significant area of the organisation. Establishes policy and strategy for the selection of solution architecture components, and co-ordinates design activities, promoting the discipline to ensure consistency. Ensures that appropriate standards (corporate, industry, national and international) are adhered to. Within a business change programme, manages the target design, policies and standards, working proactively to maintain a stable, viable architecture and ensure consistency of design across projects within the programme.

• Specialist advice - TECH -

Provides organisational leadership to promote the development and exploitation of specialist knowledge in the organisation. Maintains a network of recognised experts (inside and/or outside the organisation) who can deliver expert advice in areas relevant to the organisation's current and future needs.

• Systems design - DESN -

Adopts and adapts appropriate systems design methods, tools and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches, and ensures they are applied effectively. Designs large or complex systems. Undertakes impact analysis on major design options and trade-off. Makes recommendations and assesses and manages associated risks. Reviews others' systems designs to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology. Ensures that the system design balances functional and non-functional requirements. Contributes to development of systems design policies and standards and selection of architecture components.

You Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving. Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/).

Other reasons why you will love it here!

• Your Future: Major medical coverage + policy exclusions and insurance non-medical limit. Educational Assistance.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Your Wellbeing: Parents/Parents-in-Law’s Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave.
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Free Cab Transport Facility for all employees; One-Time Meal provided to all employees as per shift. Night shift allowances.