Sales Executive Full time and Part time

Job Description:

Who is DEXIS and why should you join the team?

We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.

We Also Offer
 

• Competitive Pay and Bonuses.

• Vacation, Sick leave, and Paid Holidays.

• Employee Referral Program

• Competitive leave policies including Sick, Bereavement and Maternity/Paternity Leave

• Medical, Dental, and Vision Insurance Benefits

• Community involvement opportunities & employee appreciation events.
   

Where are we?

Located in la Aurora de Heredia, Ultrapark I.


Sales Executive Description

• The Sales Executive, Software is responsible for growing software solutions sales in our DTX Studio software business. DTX Studio is a comprehensive dental software suite that integrates 2D and 3D imaging, diagnostics, treatment planning, and collaboration tools to enhance patient care and streamline clinical workflows.

• The primary objective for this position is to identify existing customers interested in upgrading their software to our DTX Studio suite over the phone.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide world-class customer service, response time and follow through to internal and external customers
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Works directly with external and internal customers either by telephone, electronically or in-person, coordinating information with teams, departments and dealer partners
• Effectively manage workload to meet customer expectations and organization’s goals.
• Mentor other customer service representatives on the team
• Maintain expert level knowledge in applicable customer service processes.
• Timely processing of transactions and responses to inquiries
• Follows documented procedures
• Ability to de-escalate customer situations in order to obtain first call resolution (FCR).
• Accurate use of systems and databases to enter, manage and maintain customer equipment, to research inquiries and to respond to requests
• On applicable product lines, records customers product quality complaints according to complaint handling guidelines and SOP, forwarding to the quality department for further documentation & processing.
• Provide continual evaluation of processes and procedures to ensure documentation is kept current with standard operating procedures.
• Assist in the implementation of new product processes to the department.
• Other duties as assigned

Job Requirements:

Qualifications

Excellent written and verbal communication skills are needed as well as proficient in MS Word and Excel.  Excellence in accuracy and attention to detail.  Strong problem-solving and decision-making skills with the ability to handle a variety of customer situations.  Ability to work standard departmental hours of 40 hrs/per week, in addition to holidays and overtime as needed.

Minimum Requirements

• HS Diploma or equivalent
• 3+ years’ experience in a customer service-related field
• B2 Proficiency level in English speaking as defined by the CEFR scale

Preferred Requirements

• Associates degree
• 5+ years of contact center experience
• Experience with Customer Relationship Management Systems (CRM) – MS Dynamics preferred
• Experience with SAP
• Experience with a Knowledge Management System

Operating Company:

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.